Refund policy

We have a 7-day return policy for damaged goods or mistakes with orders, which means you have 7 days after receiving your item to request a return.

WE DO NOT ACCEPT RETURNS FOR BUYER'S REMORSE

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If there's damage or errors with the order caused on our end please notify with your return request.

To start a return, you can contact us at koko.kuma.etsy@gmail.com. Please note that returns will need to be sent within 7 days or receiving them.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at koko.kuma.etsy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for worn clothing. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. WE ONLY ACCEPT EXCHANGES IF THE WRONG SIZE WAS SENT

Refunds
We will notify you once we’ve received and inspected your return.  You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at koko.kuma.etsy@gmail.com.